Respectful Care Without Discrimination
- Patients have the right to respectful and appropriate care given by competent personnel.
- Patients have the right to care without discrimination of age, race, physical or mental impairment, background, culture, religion, sex, sexual orientation or gender identity, personal values and beliefs.
Safety and Security
- Patients have the right to receive care in a safe dignified environment, free from abuse, harassment neglect, exploitation, and avoidable harm.
- Patients have the right to access protective and advocacy services.
Information
- Patients have the right to know the identity of providers, staff and others involved in their care.
- Patients have the right to receive accurate, easily understood information to assist them in making informed decisions regarding health care, including the right to refuse treatment.
- Patients have the right to visual, written, or verbal methods or interpreters.
- Patients have the right to fully participate in all decisions related to their health care.
- Patients who are unable to fully participate in treatment decisions have the right to have present representatives involved in their care.
- Patients have the right to request that their family members or other representatives notified of their treatment.
- Patients have the right to continuity of care and freedom of choice in referrals to providers or other facilities.
- Patients have the right to receive information regarding fees for services and payment policies.
Acute Pain Issues Addressed
- Patients have the right to assessment and management of pain as appropriate and consistent with the clinical practice guidelines of the Center.
Privacy
- Patients have the right to communicate with health care providers in confidence.
- Patients have the right to have their personally-identifying health care information protected.
Review
- Patients have the right to review and have a copy of their medical records and request amendments to their records, as well as have the information in their records interpreted or explained to them, except as restricted by law.
- Patients have the right to review any disclosures of their health information, in accordance with law and regulation.
Express Concerns
- Patients have the right to express concerns in writing to the Corporate Integrity Officer in regards to any differences with the Centers’ policies, guidelines, treatment or health care provider.
- Patients have the right to a fair and efficient process for resolving complaints or grievances.
Provide Information
- Patients are expected to provide complete and accurate information concerning demographics, present illness, medical history, hospitalizations, medications, perceived risk, and insurance coverage.
Show Respect and Consideration
- Patients should be considerate of the Company’s providers, staff, and property, as well as other patients and their property; follow the rules, regulations and precautions of the Center.
Ask Questions
- Patients are expected to ask questions if they do not understand the treatment plan, or services or what they are expected to do following the provision of health care services.
Be Accountable
- Patients are expected to follow the recommended treatment plan; take responsibility for actions if the treatment or services are refused; and take responsibility for maintaining good health.
Meet Financial Obligations
- Patients are expected to meet all financial obligations for services provided.
Nondiscrimination Notice
The Company complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Company does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Assistive services within will be provided to you free of charge.