FAQ

We see patients on a walk-in basis to treat urgent, non-life-threatening medical needs. We will always try to minimize your wait; however, longer wait times may occur on or around certain holidays, during flu season, and other peak times. To save time with paperwork, you can also pre-register online. The length of time your visit takes depends on other patients who are there at the same time, as well as the complexity of your health issue. Any lab work or test needed will take additional time.

If you have insurance, please bring a copy of your insurance card. If you are 18 years of age or older, you must provide valid photo ID.  If you are under age 18, a guardian must be present at the time of treatment and provide a valid photo ID. 

In addition, bring the name, dosage and directions for any medications you take.   

We try to see all patients in a timely manner. However, patients may not always be called in the order they arrive for several reasons: 

- Certain medical conditions require a faster response than others; 

- Some patients may only need to see the nurse, or get an X-ray or lab work; 

- Or, we now have Hold My Spot, a 24/7 online scheduling tool that allows patients to choose a convenient time for their visit. (Visit any of the center pages on our website and click on the green “Hold My Spot” buttons to book your visit.)

Yes! New patients can complete all needed new patient information and forms and print out and bring with them for their visit. This simply allows new patients the convenience of completing necessary forms in the comfort of their home, rather than a waiting area.

A nurse will take you to an exam room and take your temperature and other vital signs such as blood pressure, pulse, respirations and height and weight, if needed. The nurse will also ask basic health questions such as if you have any allergies and what medications you are taking. The nurse will also review your medical, social and family history and find out what health condition(s) brought you to our Center.

Next, based on your complaint, necessary labs such as a urinalysis, x-ray of injured body part or other labs may be done prior to seeing the provider.

The provider will then come to your exam room to evaluate and treat your condition. Before you leave, you’ll be given discharge instructions and a receipt. We can also give you a written excuse if needed for your employer or school.

Based on your complaint, a test, X-ray or lab work may be done prior to seeing the provider, or afterwards.

If you are visiting for a complete physical and would like your cholesterol checked, please do not eat anything for 8-10 hours prior to the test. This is called fasting. You are allowed to drink black coffee or water.

If a specific test is processed in our office, you will receive results before you leave. If a test needs to be sent to an outside laboratory, you will receive notification by telephone within 3-5 business days.

If an x-ray is needed, a team member will come to your exam room. If there is any possibility that you could be pregnant, it is important that you inform the team member. After explaining what x-ray you will have, you will be escorted to the x-ray room. For the x-ray, you need to remove any jewelry, or clothing that may interfere. A private area is provided for you to remove any clothing, if necessary. After the x-ray is taken, you can redress. After the provider reviews the x-ray, he or she will share the findings with you in the exam room. 

We accept most major insurances including Medicare and Medicaid (for the state in which you are being seen in).  We also accept cash, checks, credit cards, and Health Savings Account cards.

Yes, all of our centers are authorized providers which allows eligible veterans to visit participating urgent care centers for their urgent care needs without pre-authorization or an appointment. Learn more about the program and eligibility by visiting MissionAct.VA.Gov.

In most cases, yes. We are skilled to evaluate most patients and if we are not the best provider to handle your health concerns, we can recommend a referral to an internal medicine or family medicine doctor who would be better suited to handle your condition or conditions.   

Our Family of Centers provide affordable health care by caring staff at 1/8 to 1/10 the cost of typical Emergency Room charges.

To serve our patients affordably, we offer Secure Pay, a safe credit card payment option.  Secure Pay provides a convenient and secure method for you to pay your insurance deductible and coinsurance prior to service.  Additionally, your credit card will be used to pay any remaining balances your insurance does not cover. How it works:

1.    At check-in, you will receive an authorization form asking you to enroll in Secure Pay.

2.    A front desk team member will swipe your card, which will securely store your credit card information in an encrypted format, a process called tokenization. Rest assured your card information is encrypted and inaccessible by any team member. Only the last four digits of your card number can be seen for verification purposes.

3.    After your visit, we will submit your medical claim to your insurance company for the services we provided. Once your insurance company pays its contracted portion, you will receive a statement in the mail explaining the portion your insurance paid and what (if any) balance is your responsibility.

4.    You will then have 14 days from the statement date to either arrange for another method of payment or request more information regarding the bill. If we have not received payment after 14 days, Secure Pay will charge your credit card for the balance due.

If the provider determines you need to be seen by a specialist, we will make a recommendation for you.  We typically would help arrange your appointment with one of our trusted specialist, or a specialist of your choice.

Through My Health Portal you can view your health information, including X-ray and other test results, at your convenience anywhere from an internet-enabled device. To sign up for My Health Portal, tell the front desk team you’re interested in signing up. Once you provide your email address, we will email you a sign-up link. (The email will be from no-reply@healthdataexchange.com, so check your "Junk" folder if you don’t see it in your Inbox.) Once you create an account, you can log in to view documents or any messages. You’ll receive an email notice when you have an item to view in your portal. And if you want to forward your records to another physician, simply click the “Forward” button and you can email that document.

In this case, you should dial 9-1-1 or have someone take you to the nearest hospital emergency room.  If you come to the center and we determine your health concern is an emergency or you need further medical work-up urgently, we may send you to the emergency room in an appropriate and safe manner.